Home Care FAQs

Comprehensive Homecare FAQs

We offer a range of services to meet the needs of our clients. Our support services include the following:

  • Personal Support Workers (PSWs).
  • Registered Nurses (RNs).
  • Registered Practical Nurses (RPNs).
  • Dietary Aids.
  • Occupational Therapists.
  • Foot Nurses.
  • Massage Therapists.

We use a multidisciplinary approach to fill the needs of our clients.

We assess the needs of our clients through an initial consultation with an intake consultant who will review the client’s medical history and current condition. This information will help us determine the level of care required and what services would be best suited to meet the client’s needs.

All our staff are certified, vetted, trained and vaccinated.

The cost of home care will depend on the specific services required by each client. The rates vary depending on the care plan for each client. We offer different payment options such as e-transfers, cheques, and credit cards.

At Nicoya, we aim to do everything to ensure our clients are always satisfied.

Home Care FAQs About Alzheimer’s and Dementia Care

At Nicoya Health Support, we offer a range of services under Alzheimer’s and Dementia Care. Our trained and experienced caregivers provide personal care, medication management, meal preparation, housekeeping, transportation, companionship, and more.

We keep a routine schedule for care, such as bathing, feeding, and dressing at the same time. Maintain routine and consistency to stimulate and engage the client as well.

All our staff has been trained in Alzheimer’s and Dementia care and has great experience in institutional settings with Alzheimer’s and dementia patients.

Yes, our caregivers are trained to provide care to clients with advanced Alzheimer’s and Dementia. They are equipped to handle complex situations and ensure the comfort and safety of the clients.

Our caregivers are trained to understand the root cause of behavioral issues and mood swings in clients with Alzheimer’s and Dementia. They use a variety of techniques, such as redirection, validation, and reminiscence therapy, to manage these issues effectively. We also work closely with family members and healthcare professionals to ensure the best possible care for our clients.

The cost of Alzheimer’s and Dementia Care depends on the level of care required and the frequency of the services. At Nicoya Health Support, we work with clients to tailor our services to their specific needs and budget.

We understand the importance of involving family members in the care of clients with Alzheimer’s and Dementia. We work closely with family members to understand their loved one’s needs and preferences and to provide regular updates on their care. We support family members to help them understand the disease and manage the challenges that come with it. Our goal is to provide quality care for our clients while ensuring the comfort and peace of mind of their family members.

Home Health Care FAQs About In-Home Nursing Care

We offer a range of services under In-Home Nursing Care including, wound care, medication management, palliative care, infusion therapy, post-operative care, and more. Our nurses are trained to provide personalized care that meets the unique needs of each client.

Our nurses are highly qualified and trained professionals with a minimum of an approved Canadian university baccalaureate degree in nursing for RNs and an approved Ontario college diploma program in practical nursing for RPNs. They are also licensed and registered with the College of Nurses in their respective province.

We assess the needs of our clients by conducting an initial in-home assessment and consultation with the client and their family members. This helps us to understand the client’s medical history, current health status, and specific needs and create a customized care plan.

Our nurses play a crucial role in coordinating care with other healthcare providers, such as physicians, therapists, and social workers. They communicate regularly with these providers to ensure the client receives high-quality and effective care.

Yes, In-Home Nursing Care can be provided part-time or as-needed depending on the client’s specific needs and preferences.

The cost of In-Home Nursing Care varies depending on the required level and frequency of care.

Home Care FAQs About Personal Support Workers (PSWs)

Our Personal Support Workers (PSWs) offer a range of services, including but not limited to assistance with activities of daily living, such as bathing, dressing, and grooming; mobility assistance; medication reminders; meal preparation; light housekeeping; and companionship.

Our PSWs are trained, certified, and licensed to provide home care services. They have completed a college PSW program, including classroom and practical training, and certification exams. They also undergo background checks, and we ensure they are knowledgeable in first aid and CPR.

We assess the needs of our clients through a comprehensive evaluation process that involves a discussion with the client and their family members, a review of their medical history, and an assessment of their physical, cognitive, and emotional abilities. We also consider any cultural or religious preferences, as well as the client’s lifestyle and daily routine.

Yes, PSW services can be combined with other services, such as nursing care, Alzheimer’s and dementia care, physiotherapy, and massage therapy. We work closely with our clients and their families to develop a care plan that meets their unique needs.

The cost of PSW services varies depending on the level of care required and the frequency of visits. Our services are typically covered by long-term care insurance plans, and government-funded programs such as Veterans Affairs, and workers’ compensation.

We ensure the quality of care provided by our PSWs through ongoing training, supervision, and performance evaluations. We also conduct regular client satisfaction surveys to ensure our clients receive the best possible care. In addition, our PSWs are required to follow strict protocols and guidelines, and we have a zero-tolerance policy for any form of abuse or neglect.

Working With Us – Home Health Care FAQ About Our Recruitment and Fulfillment Process

Our recruitment process for caregivers is rigorous and thorough. We post job openings on various job boards and accept applications through our website. We screen all applications and conduct initial interviews with candidates. We then perform reference checks, criminal background checks, and verify credentials before making a final decision.

We require our caregivers to have a minimum of a certificate in their field of study, although many of our caregivers have additional certifications, such as First Aid and CPR. We also look for caregivers with experience in the field, excellent communication skills, and a compassionate nature.

We ensure that our caregivers are reliable and trustworthy by conducting thorough background checks, including criminal record checks and reference checks. We also conduct extensive interviews to ensure that our caregivers have the necessary skills and qualities to provide exceptional care to our clients.

Yes, we believe it is important for our clients to have a say in which caregiver is matched with them. We strive to provide a personalized experience for each of our clients and matching them with a caregiver they feel comfortable with is a crucial part of that.

We match caregivers with clients based on a variety of factors, including the client’s specific needs, the caregiver’s experience and qualifications, and the client’s preferences. We take great care in making these matches to ensure our clients receive the best possible care.

We pride ourselves on our careful selection process, but if for any reason a caregiver is not a good fit for a client, we will work with the client to find a suitable replacement as quickly as possible. We take feedback from our clients very seriously and always strive to provide the best possible care.

Home Care FAQ: How We Evaluate Our Team

At Nicoya Health Support, we have a rigorous evaluation process to ensure the quality of care provided by our caregivers. We regularly review the feedback we receive from our clients and their families and conduct periodic performance evaluations for our caregivers.

Yes, we conduct thorough background checks on all our caregivers before they begin working with us. This includes criminal record checks, vulnerable sector checks, and reference checks.

We have a dedicated team that monitors the performance of our caregivers on an ongoing basis. This includes regular check-ins with clients and their families to ensure that our caregivers are meeting their needs, as well as periodic performance evaluations and spot-checks.

Yes, we believe ongoing training and professional development are critical for our caregivers to provide the highest quality of care. We provide regular training and support to our caregivers to ensure they are up to date on the latest best practices and industry standards.

At Nicoya Health Support, we take all complaints about the quality of care provided very seriously. We have a dedicated complaints process in place, which includes a thorough investigation of the complaint and a plan for resolution. We also work closely with clients and their families to address any concerns and ensure they are satisfied with the care being provided. If needed, we will find another caregiver that we believe better matches the client’s needs.

Home Health Care FAQ: Our Relationship With Families

We involve families in the care planning process by having an initial consultation where we discuss the client’s needs and preferences and develop a customized care plan. We encourage families to provide input and feedback throughout the care process.

We communicate with families regularly through phone calls and email to provide updates on their loved one’s progress and any changes to their care plan. We also encourage families to reach out to us anytime with questions or concerns.

We have a clear protocol for addressing any disagreements or conflicts between families and care staff. We prioritize open communication and work to find a solution that meets the needs of the family and the client.

We conduct regular check-ins with families to ensure they are satisfied with the care their loved one is receiving. We also encourage feedback and adjust our approach as needed to ensure that we meet the needs of our client and their family.

We take all concerns and complaints seriously and work to address them promptly and effectively. We have a clear protocol in place for addressing any issues and prioritize open communication and transparency with families throughout the resolution process.